Waikato Water Done Well
Have your say on the future of water services delivery
Public consultation on Council’s preferred option for the future of water services delivery is running from 14 April-5 May. Council's preferred option is Waikato Water Done Well, a Council-Controlled Organisation involving six other local Councils.
Here you can find the consultation document, an assessment of the options considered and further information.
Paper copies of the consultation document are also available at the Council Office in Tokoroa, at the Tokoroa and Putāruru Libraries and at the Tīrau Information Centre (The Dog).
Local Water Done Well - Frequently Asked Questions
What is Local Water Done Well?
It is the Government's approach to improving the management of drinking water, wastewater, and storm water (the "three waters") services. It replaces the “three waters” model of the previous Government. It states that:
- water service delivery must be financially sustainable and ring-fenced (put aside specifically for water services and cannot be used for anything else).
- new regulations/standards will be met.
- there must be clarity on how all three waters will be provided in the future in a way that best meets the above (up to at least 10 years).
What is Waikato Water Done Well?
Waikato Water Done Well aligns with the Government’s Local Water Done Well approach. It is a proposed jointly owned company (called a “CCO”) that has participating councils as shareholders. It involves South Waikato, Matamata-Piako, Hauraki, Ōtorohanga, Waitomo, Waipā and Taupō District Councils. An independent Board is appointed by the shareholding councils. It is a legal requirement that the Board is independent. The councils each make up a shareholders’ forum that advises the Board.
What are the main benefits of Waikato Water Done Well?
- Affordability: It is the most affordable option, with lower rate increases than other models.
- Efficiencies of scale: Consolidating water services across multiple councils helps reduce costs and improve service delivery.
- Improved environmental outcomes: The CCO can better meet climate change goals and regulatory requirements.
What will the change mean for costs?
Under new requirements expected of councils for water services, costs are going to go up. It does not matter whether this is a standalone council business unit or a CCO. Under LWDW, water and wastewater services costs (construction, maintenance, treatment, delivery) need to be ring-fenced and on charged directly to customers. This is a requirement of the Government’s Local Water Done Well approach. Each council will feel the impact of these increased costs differently.
Legislation requires us to consider affordability as one of the things that prove the financial sustainability of the CCO. There’s no official definition of affordable water costs in New Zealand, but international guidelines suggest affordability can become a challenge when the cost of drinking water and wastewater services exceeds 2% of a household’s income.
Affordability in the WWDW model is achieved through creating efficiencies of scale (which is the cost advantages a company gains by increasing its production scale, leading to lower average costs per unit as output rises).
Who has local control under WWDW?
Under WWDW councils (and their respective governing bodies) retain local control by
being joint shareholders in the CCO, writing the Statement of Expectations and the CCO referring significant decisions to its shareholders. Local control over assets is maintained because the councils themselves own the CCO. Councils cannot sell or transfer their ownership in the CCO. Privatisation is not possible under the CCO model.
Why can’t we keep things as they are?
The status quo is not an option for councils to choose under central Government’s requirements. Even with an in-house model (keeping waters as a stand-alone council deliverable), the new requirements under Local Water Done Well mean that would be different.
What about iwi and hapū relationships?
Councils will retain their existing relationships with iwi and hapū and existing partnership arrangements within councils will be respected and maintained.
What are the transition costs?
Currently the costs to establish a new legal entity are $2m and shared across the seven councils. However, as shareholders in the CCO they can pass much of this cost onto the CCO (the CCO will have a debt to each council). The CCO will repay the councils once it is generating its own revenue.
How will South Waikato fund future water infrastructure?
The new model will allow the CCO to borrow more money to fund necessary infrastructure projects, such as upgrading aging pipes and treatment plants. The CCO has a higher borrowing capacity than the Council currently does, which means there will be more funding available for infrastructure improvements.
Will the Council still have a say in how water services are delivered?
Yes, as a shareholder in the CCO, South Waikato will still have a voice in decisions about water services through a statement of expectations. This ensures the Council can guide the CCO’s priorities and actions, while still benefiting from the efficiencies of a regional model.
How will this affect my day-to-day services?
Water will still flow from your tap, and your toilet will still flush! The main change will be that after the transition, you would receive your water and wastewater bills directly from the CCO, instead of the Council. The services themselves won’t change, just the provider
Will water services still be provided by the Council in the future?
No, under the Waikato Water Done Well model, water services would be managed by the CCO, although the Council would remain a shareholder and still have a say in decision-making. The status quo option, where the Council continues to manage water services directly, is no longer considered financially viable in the long term.
How will stormwater services be impacted?
Currently, stormwater services are not part of the LWDW policy. While the exact future for stormwater services is not yet determined, one possibility is that the Waikato Water Done Well CCO could also manage stormwater services in the future, depending on what is best for the community.
About the consultation process
Councils are required under the new waters legislation to consult on a preferred option. In SWDC’s case this will happen between 14 April-5 May 2025. Full details of how to have your say are available on all of Council’s digital platforms as well as hard copies of material being available at Council facilities. Waikato Water Done Well is our preferred option and will be consulted on alongside the status quo. We encourage everyone to share their feedback on the proposed changes.
About the new approach to water services
Local Water Done Well (LWDW) is the Government’s plan for managing water services delivery and infrastructure and to address future funding challenges. Under LWDW, Council is required to deliver a Water Services Delivery Plan to the Government by September 2025. The plan will show how Council will manage the water assets, services and costs while meeting regulatory requirements.
In March 2025, after considering a range of options, South Waikato District Council approved the Waikato Water Done Well model as its preferred option for the future of water services delivery. Find out more about preferred option here:
What is Waikato Water Done Well?
Options we considered for Water Services Delivery
Jointly owned Council-Controlled Organisation (CCO): Council’s preferred option will see the establishment of an independent water delivery organisation (Waikato Water Done Well) owned jointly with neighbouring councils. This is the only option that meets requirements for sustainability and is also the most affordable for ratepayers in the long run. You can find more information on why this is the preferred model in our consultation document.
The current model: Council has been providing your water and wastewater services since we were established in 1989.However, continuing with this model will bring about challenges – financial and otherwise. There’s more about the pros and cons of this model in the consultation document.
A single council-owned water organisation: This would have allowed Council to retain full control of water delivery services but we would not have the increased borrowing capacity or workforce sustainability that we get with Waikato Water Done Well.
A Trust: This was initially considered as an option. However, it would add additional costs and would not attract the favourable borrowing terms. We didn’t investigate this option any further.
Additional Resources
- SWDC approves Waikato Water Done Well as preferred water delivery option
- SWDC among Waikato Councils uniting to explore regional water services
- SWDC votes to proceed with Waikato Water Done Well
- Te Tari Taiwhenua | Department of Internal Affairs - Water Services Policy and Legislation
- Te Tari Taiwhenua | Department of Internal Affairs - Repeal of previous water services legislation
- Te Tari Taiwhenua | Department of Internal Affairs - Establish framework and preliminary arrangements for the new water services system
- Te Tari Taiwhenua | Department of Internal Affairs - Establish enduring settings
