Antenno
Why do I have to save specific addresses?
Antenno aims to provide relevant information for the specific places you care about, for example it is unlikely that someone living in Pirongia needs to receive posts about a rural road flooding in Maungatautari. Adding your exact address is particularly important for recycling reminders as these are set to a specific route.
If you received all Antenno posts it would start to look like a social media feed that you would need to sift through to find messages relevant to you. If something comes up that affects the entire district or town, you'll still receive that information.
Can I opt out of a topic for a specific place?
Yes, you can choose to opt out of a topic for a specific place or entirely. For example, if you have added your "workplace" and don't want to receive recycling reminders for this place, tap the settings icon in the bottom right corner of a recycling post and select "Don't send me this topic at 'workplace'".
To opt out entirely, select "Never send me this topic".
Can I respond to a post?
The only response available at this stage is a thumbs up "thanks". Future enhancements will allow more detailed responses.
Sometimes, posts seem to be delayed. Why?
The app requires either a WIFI connection or mobile data to receive posts. If you are not using WIFI or don't have mobile data turned on, you won't receive new posts until you are connected again.
Can I create a message?
Yes, use the “My Reports” feature. This is handy to report potholes, water breaks, graffiti and other things you see when you’re out and about in the community.
Sometimes, I don't receive a post for a long time. Why?
That’s because there hasn't been an incident or message relevant to you. Don't worry, Antenno will let you know when something comes up.
How does Council decide who receives a post?
When we have a message to send out, we check who in our communities should receive that alert. For example, a notification of a public meeting being held in Tirau regarding the CBD would be sent to Tirau residents only; a flooding event affecting traffic flow on Maraetai Road would only be sent to Tokoroa residents.
I have multiple places saved. How do I know which place a post relates to?
Each post shows which of your saved places it relates to at the top left. For example, if you have saved three places (your home, work and rental property) you will see that for a rates reminder (a district wide message) all three appear at the top as this post is relevant to all three places.
